Frequently Asked Questions
Everything you need to know about shopping with LUAH.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
How do I return an item?
You can return unworn items with original tags within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our 'True to Fit' chart for the best results.
What payment methods do you accept?
LUAH accepts all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and use organic cotton and recycled polyester in over 80% of our seasonal collections.
Can I change my order after it has been placed?
Once an order is confirmed, we have a very small window to make changes. Please contact our support team via live chat within 30 minutes of ordering.